remote
IT Operations Manager - Rival Technologies
Engineering Manager
Lead and modernize IT operations for a 200‑person North American workforce, overseeing cloud infrastructure, service delivery, security, and automation while driving continuous improvement and cross‑functional collaboration.
About the role
Key Responsibilities
- Design, implement, and maintain a scalable cloud infrastructure (primarily AWS) to support corporate applications and remote work.
- Oversee day‑to‑day IT service delivery for ~200 users, ensuring high availability, rapid incident resolution, and adherence to ITIL best practices.
- Develop and enforce security and compliance policies, conducting risk assessments and coordinating with internal audit.
- Lead projects to automate routine tasks using PowerShell, scripting, or configuration‑management tools, reducing manual effort and error rates.
- Manage vendor relationships, negotiate contracts, and evaluate new technologies to continuously improve the technology ecosystem.
- Mentor and develop the IT support team, fostering a collaborative culture focused on proactive problem solving.
Requirements
- 5+ years of experience in IT operations or infrastructure management, preferably in a multi‑site environment.
- Strong hands‑on expertise with Windows and Linux server administration and cloud platforms (AWS preferred).
- Proven track record implementing ITIL/ITSM processes and leading automation initiatives.
- Excellent project management and communication skills, with the ability to influence senior leadership.
- Relevant certifications such as AWS Certified Solutions Architect, ITIL Foundation, or similar are a plus.