About You
You are an IT Operations Engineer with hands-on experience managing enterprise IT environments end-to-end. You thrive in fast-paced environments where operational reliability, security, and responsiveness are critical. You are comfortable owning identity and access operations, endpoint management, Microsoft 365 administration, Salesforce support, and high-volume IT ticketing, all with minimal supervision. You bring strong documentation habits, a structured approach to employee lifecycle management, and clear judgment on when to act autonomously and when to escalate.
- Note: this role operates under a 6-month contractor model.
You Bring to Applaudo the Following Competencies:
- 5+ years of experience in IT Operations, IT Systems Administration, or related senior-level roles.
- Hands-on experience administering Microsoft Entra ID, including identity governance, conditional access policies, security group management, and SSO provisioning across integrated SaaS applications.
- Experience with endpoint management using Microsoft Intune, device compliance, MDM enrollment, monthly OS patching, and hardware lifecycle coordination via CDW and FedEx for Surface and ThinkPad devices.
- Strong experience with Microsoft Defender for vulnerability monitoring, alert triage, and remediation deployment.
- Experience managing enterprise VPN infrastructure (NordLayer or equivalent), including per-need provisioning and geographic access policy enforcement.
- Proficiency administering Microsoft 365: Exchange Online, Teams, SharePoint, Box, Tango, and Adobe, including shared mailboxes, distribution lists, and license management.
- Practical Salesforce administration skills (basic–intermediate): user management, field and picklist configuration, basic Flow debugging, HubSpot sync troubleshooting, Communities portal support, and familiarity with Natterbox, DocuSign Gen, and OwnBackup. Critical production Flows are never modified without senior approval.
- Proven experience with IT ticketing platforms (FreshService preferred) with strict SLA adherence: 2-hour response for VIPs, 8-day resolution for standard tickets, and quarterly access audits.
- Experience executing end-to-end onboarding and offboarding workflows across Entra ID, Salesforce, UKG, Box, and Smartsheet — including credential rotation and Arctic Wolf notification protocols.
- Familiarity with enterprise security operations: Arctic Wolf alert queue management, Defender vulnerability triage, and security assessments for new SaaS and AI tools.
- Experience managing shared credential vaults and MFA infrastructure using 1Password or equivalent.
- Comfort coordinating with vendor and infrastructure platforms: GoDaddy, CDW, FedEx, WeWork, UKG, and Smartsheet.
- Excellent documentation skills: runbooks, KB entries, resolution notes, and audit records.
- B2+