remoteonsite
IT Operations Engineer - SAP Fieldglass - Shell Energy Retail
Systems Engineer
IT Operations Engineer focused on SAP Fieldglass and HR SaaS solutions, driving support, automation, and continuous improvement within a global DevOps environment.
About the role
Key Responsibilities
- Provide day‑to‑day support for SAP Fieldglass and related HR SaaS applications, ensuring high availability for employees, candidates, and partners.
- Collaborate with cross‑functional DevOps teams to design, implement, and maintain automated deployment pipelines and monitoring solutions.
- Diagnose and resolve complex technical issues, escalating when necessary, and document root causes and workarounds.
- Participate in incident management, root‑cause analysis, and post‑mortem reviews to drive continuous improvement.
- Contribute to change management processes, including release planning, testing, and deployment of new features and patches.
Requirements
- 3+ years of experience in IT operations or support for enterprise SaaS platforms, preferably SAP Fieldglass.
- Strong knowledge of DevOps practices, CI/CD pipelines, and cloud infrastructure (AWS, Azure, or GCP).
- Proficiency in scripting (Python, Bash) and configuration management tools (Ansible, Terraform).
- Excellent troubleshooting skills, with a methodical approach to problem resolution.
- Effective communication skills and ability to work collaboratively in a virtual, global team environment.
Skills
springworkdayagilescrumsapsalesforceproject management