IT Operations Analyst - Jonas Software

Job Description:

COMPANY

MS Group, EZ Group, TracxTMS, and GuestVision are part of a growing portfolio of software companies focused on delivering durable, business critical SaaS solutions to the markets they serve.

As part of Jonas Software and Constellation Software Inc. (TSX: CSU), our businesses operate under a “software for life” philosophy. This long term approach focuses on building lasting partnerships with our customers, supporting mission critical operations, and continuously improving the systems our customers rely on every day.

The Shared IT Services function supports multiple companies across the group by providing consistent, secure, and reliable IT operations. This includes employee technology, identity management, device provisioning, support operations, endpoint monitoring, SaaS access, compliance support, and standardized onboarding and offboarding processes.

HOW WE WORK

We operate with ownership, accountability, and a practical bias for action. Shared IT Services exists to make sure employees have the technology, access, devices, and support they need to do their jobs effectively.

This role works across multiple companies, systems, departments, and stakeholders. The environment requires strong organization, clear communication, attention to detail, and the ability to manage repeatable processes without losing sight of individual employee needs.

We value reliable execution, clean documentation, responsive support, and practical security. The right person for this role will be comfortable working independently, following defined processes, improving those processes over time, and supporting both technical and non-technical users.

WHAT YOU’LL DO

We are seeking an IT Operations Analyst to support Shared IT Services across MS Group, EZ Group, TracxTMS, and GuestVision.

In this role, you will help manage the day to day IT operations that support employees across multiple businesses. You will be responsible for identity and access management, IT support tickets, device ordering and provisioning, asset inventory, SaaS inventory, MFA administration, endpoint monitoring, patching, password management, Microsoft 365 licensing, PCI scan coordination, and IT evidence support for compliance audits.

You will also help establish and execute standardized onboarding and offboarding playbooks in partnership with company directors and department leaders. These playbooks will ensure that new hires receive the correct hardware, access, applications, licenses, and setup before their first day, while offboarding processes ensure timely access removal, device recovery, and license cleanup.

Your responsibilities will include: