remote
IT Infrastructure and Support Manager - Hybrid Role - Trigo Group
Software Engineer
Lead IT operations for the Americas, overseeing infrastructure engineering, system administration, and senior support while aligning regional initiatives with global strategy using Windows, Linux, VMware, AWS and networking technologies.
About the role
Key Responsibilities
- Direct day‑to‑day IT operations across the United States, Canada, Mexico and Brazil, ensuring high availability and performance of servers, networks, and cloud services.
- Design, implement, and maintain virtualized environments (VMware) and cloud infrastructure (AWS) to support business growth and scalability.
- Manage Windows Server, Linux, and Active Directory ecosystems, including patching, security hardening, and disaster‑recovery planning.
- Provide senior‑level technical support and mentorship to the regional support team, handling escalated incidents and complex troubleshooting.
- Collaborate with global IT leadership to align regional projects with corporate standards, governance, and security policies.
Requirements
- 5+ years of experience in IT infrastructure management, with hands‑on expertise in Windows Server, Linux, VMware and AWS.
- Strong background in network administration, routing, switching, and firewall technologies.
- Proven ability to lead and develop support teams, manage incidents, and drive continuous improvement.
- Experience with Active Directory, Group Policy, and scripting/automation using PowerShell or similar tools.
- Excellent communication skills and fluency in English; Spanish or Portuguese is a plus.
Skills
windows serverlinuxvmwareawsactive directory