onsite
IT Help Desk Technician I - aceelectric
Software Engineer
Entry‑level IT Help Desk Technician skilled in Windows and Linux support, Active Directory management, and ticketing systems. Provides remote and on‑site assistance, troubleshooting hardware and software issues, and delivers excellent customer service.
About the role
Key Responsibilities
- Respond to user support requests via phone, email, and ticketing system, diagnosing and resolving hardware, software, and network issues.
- Install, configure, and maintain Windows and Linux workstations, including peripheral devices and security updates.
- Manage Active Directory accounts, group policies, and permissions for new hires, transfers, and terminations.
- Document solutions and update knowledge base articles to improve team efficiency.
- Escalate complex problems to senior technicians and coordinate with other IT teams.
Requirements
- High school diploma or equivalent; associate degree in IT or related field preferred.
- 1–2 years of help desk or technical support experience.
- Strong troubleshooting, communication, and customer‑service skills.
- Ability to work independently and as part of a collaborative team.
Skills
linuxactive directory