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IT Help Desk Support - Courser, Inc.
Software Engineer
Provide frontline technical support for end‑users, diagnosing and resolving Windows, macOS, and network issues using Active Directory, Remote Desktop, and ticketing tools in a fast‑paced environment.
About the role
Key Responsibilities
- Respond to user support requests via phone, email, and ticketing system, diagnosing and resolving hardware, software, and network issues.
- Manage user accounts and permissions in Active Directory, including password resets, group membership updates, and access provisioning.
- Install, configure, and troubleshoot Windows and macOS workstations, laptops, and peripheral devices.
- Utilize Remote Desktop and other remote support tools to resolve issues efficiently while maintaining security protocols.
- Document solutions and update knowledge base articles to improve team efficiency and user self‑service.
Requirements
- 3+ years of IT help desk or support experience in a corporate environment.
- Strong knowledge of Windows and macOS operating systems, Active Directory, and networking fundamentals.
- Proficiency with ticketing systems (e.g., ServiceNow, JIRA) and remote support tools.
- Excellent communication skills and a customer‑centric attitude.
- Ability to work independently and collaboratively in a fast‑paced, dynamic setting.