Job Summary
We are looking for a motivated and technically skilled IT Executive to provide day-to-day IT support and ensure the smooth functioning of the organization's IT infrastructure. The role involves troubleshooting hardware and software issues, maintaining network systems, supporting end users, and assisting in the implementation of IT policies and technology initiatives.
Key Responsibilities
- Provide technical support to employees for hardware, software, network, and application-related issues.
- Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
- Set up and manage user accounts, email accounts, and access permissions.
- Monitor and maintain LAN, Wi-Fi, internet connectivity, and network devices.
- Perform system updates, software installations, and antivirus management.
- Maintain IT asset inventory and track hardware/software licenses.
- Perform regular system backups and assist with disaster recovery procedures.
- Troubleshoot and resolve IT incidents within agreed service levels.
- Coordinate with external vendors for hardware repairs, software support, and IT procurement.
- Ensure compliance with IT security policies and best practices.
- Document IT procedures, configurations, and support activities.
- Assist in implementing new IT systems, upgrades, and technology projects.
Required Qualifications
- Bachelor's degree or diploma in Computer Science, Information Technology, Electronics, or a related field.
- 2–5 years of experience in IT support, system administration, or a similar role.
- Knowledge of Windows operating systems and Microsoft 365 applications.
- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and firewalls.
- Experience with Active Directory, user management, and endpoint support.
- Familiarity with antivirus, backup, and IT asset management tools.
Preferred Skills
- Knowledge of Windows Server administration.
- Basic experience with cloud platforms such as Microsoft Azure or AWS.
- Familiarity with ticketing systems and IT service management (ITSM) tools.
- Basic scripting knowledge (PowerShell or Batch) is an advantage.
Key Competencies
- Strong troubleshooting and analytical skills
- Customer-focused approach
- Good communication and interpersonal skills
- Ability to prioritize and manage multiple tasks
- Teamwork and collaboration
- Attention to detail
- Willingness to learn new technologies
Key Performance Indicators (KPIs)
- Incident resolution time
- First-call resolution rate
- System and network uptime
- User satisfaction
- IT asset accuracy
- Compliance with IT security policies
- Timely completion of assigned IT tasks