remote
IT Desktop Support Engineer - Sigmoid
Software Engineer
Provide tier‑1/2 desktop support for local and remote users, handling hardware, software, and network issues while deploying and maintaining Windows and macOS environments, Active Directory, and Office 365 services.
About the role
Key Responsibilities
- Deliver tier‑1 and tier‑2 technical support via ticketing system, email, chat, and on‑site assistance for Windows and macOS workstations.
- Configure, image, and deploy laptops and desktops using SCCM, ensuring compliance with security policies.
- Manage user accounts, groups, and permissions in Active Directory and Office 365, including password resets and access provisioning.
- Troubleshoot hardware failures, peripheral devices, and network connectivity issues, including VPN and Wi‑Fi problems.
- Maintain accurate inventory of hardware assets and document resolutions in the knowledge base.
Requirements
- 2+ years of experience in desktop support or help‑desk environments.
- Strong knowledge of Windows (10/11) and macOS operating systems.
- Proficiency with Active Directory, Office 365 administration, and SCCM deployment tools.
- Excellent communication skills and a customer‑focused attitude.
- Ability to work independently and prioritize multiple tickets in a fast‑paced setting.