remote
IT Desktop Engineer - Verint Systems Inc.
Software Engineer
Desktop Engineer responsible for managing and supporting end‑user devices across Windows and macOS platforms, ensuring seamless operation through Active Directory, Group Policy, SCCM, Intune, and PowerShell automation.
About the role
Key Responsibilities
- Deploy, configure, and maintain Windows and macOS workstations, ensuring compliance with security and corporate policies.
- Manage Active Directory objects, Group Policy, and user access rights to support daily operations.
- Utilize SCCM and Intune for software distribution, patch management, and remote troubleshooting.
- Automate routine tasks and issue resolution using PowerShell scripts and other scripting tools.
- Provide first‑line support for end‑user hardware, software, and network connectivity issues.
- Collaborate with cross‑functional teams to implement new technologies and improve support processes.
Requirements
- 3+ years of experience in desktop support or IT operations.
- Strong knowledge of Windows and macOS operating systems, Active Directory, Group Policy, SCCM, and Intune.
- Proficiency in PowerShell scripting and basic networking concepts.
- Excellent problem‑solving skills and a customer‑focused attitude.
- Ability to work independently and in a team environment, managing multiple priorities.
Skills
active directorygroup policy