remote
IT Data Analyst & Support Specialist - Silver Hill Energy Partners
Data Analyst
IT Data Analyst & Support Specialist responsible for data extraction, reporting, and troubleshooting IT issues using SQL, Excel, Power BI, and Python to drive operational efficiency and support business decisions.
About the role
Key Responsibilities
- Extract, transform, and load data from multiple sources using SQL and Python to support reporting and analytics.
- Develop and maintain interactive Power BI dashboards and Excel reports for internal stakeholders.
- Provide first‑line IT support, diagnosing and resolving hardware, software, and network issues.
- Collaborate with cross‑functional teams to define data requirements and improve data quality.
- Document processes, create user guides, and train staff on data tools and best practices.
Requirements
- Proven experience with SQL, Excel, and Power BI in a data‑driven environment.
- Strong programming skills in Python for data manipulation and automation.
- Solid understanding of IT support fundamentals and troubleshooting techniques.
- Excellent communication skills and ability to translate technical concepts to non‑technical audiences.
- Detail‑oriented with strong analytical and problem‑solving abilities.
Skills
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