remote
IT Change Analyst - UST
Software Engineer
Senior IT Change Analyst responsible for managing change processes, coordinating CAB reviews, and ensuring smooth deployment of IT services using ITIL best practices and ServiceNow tooling.
About the role
Key Responsibilities
- Lead end‑to‑end change management activities for large‑scale IT projects, ensuring compliance with ITIL standards.
- Coordinate and facilitate Change Advisory Board (CAB) meetings, reviewing change requests, risk assessments, and impact analyses.
- Maintain and update the Configuration Management Database (CMDB) to reflect accurate asset and configuration information.
- Collaborate with Release Management, Incident Management, and Service Desk teams to schedule and execute changes with minimal disruption.
- Document change procedures, post‑implementation reviews, and lessons learned to continuously improve the change process.
Requirements
- +5 years of experience as an IT Change Analyst or similar role.
- Strong knowledge of ITIL v4 Change Management and related processes.
- Hands‑on experience with ServiceNow or equivalent change management platforms.
- Excellent analytical, communication, and stakeholder management skills.
- Ability to work independently in a remote, global team environment.