remote
IT Business Analyst - Athena Advisory Solutions Ltd
Data Analyst
Detail‑oriented IT Business Analyst who bridges business needs and technology solutions, leveraging Agile practices, SQL data analysis, and ITIL frameworks to drive process improvements and support IT infrastructure projects.
About the role
Key Responsibilities
- Collaborate with policy, business, and technology stakeholders to gather, document, and validate business requirements for system and process changes.
- Translate requirements into functional specifications, user stories, and workflow diagrams that guide development and implementation teams.
- Conduct data analysis using SQL to support decision‑making, identify trends, and validate solution outcomes.
- Facilitate Agile ceremonies such as sprint planning, backlog grooming, and retrospectives to ensure timely delivery of IT projects.
- Maintain and improve IT service processes in line with ITIL best practices, including incident, change, and problem management.
Requirements
- Proven experience as a Business Analyst in an IT environment, with a strong understanding of business processes and technology integration.
- Hands‑on proficiency with SQL for data extraction and analysis.
- Experience working in Agile teams and using tools like Jira for backlog and task management.
- Knowledge of ITIL frameworks and experience applying them to improve service delivery.
- Excellent communication and stakeholder‑management skills, with the ability to translate technical concepts into business language.