onsite
IT Application Support Analyst - TrinityBridge
Software Engineer
We're looking for a Software Engineer focused on delivering exceptional customer experiences. This mid level role requires 3+ years of relevant experience.
About the role
- Triage, investigation and resolving technical issues related to in-house and third-party applications, system integration, data feeds and data flows.
- Providing support to users, monitoring system performance, and ensuring the smooth operation of applications within the organisation.
- Actively use monitoring tools to identify potential issues and along with alerting tools, proactively take corrective actions.
- Manage system configurations within the applications, including scaling, resource allocations and deployment settings.
- Assist with the implementation of new features, updates and patches to cloud and on-premises applications, ensuring smooth transition and minimal disruption.
- Proactive and timely liaison with third-party supplier support teams
- Ability to demonstrate an understanding of the regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients.
- Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business. Follow principles and rules of the Financial Conduct Authority (FCA) and the internal requirements set out in the Compliance Manual, local and Group Compliance and Risk policies.
- Ability to think through and analyse data flows and to solve complex business and technology problems, thereby identifying the root cause of issues
- Proactive, accountable and adaptable to changes
- Growth mindset, especially in relation to learning new skills and technologies
- Excellent problem-solving skills and the ability to work with data analysis tools such as Excel or SQL.
- High attention to detail, high level of accuracy with self-validation
- Excellent time management skills and able to work to agreed deadlines.
- Ability to work in a dynamic, collaborative environment as both a team player, as well as managing a personal work portfolio of incidents and problems
- Excellent verbal and written communication skills.
- At least 5 years’ experience working within a Windows/SQL Server based environment, with proficient OS & SQL skills, including the ability to understand & write basic SQL queries.
- Experience working with Snowflake, either at support or administrative level, with the ability to diagnose and correct issues, as well as monitoring capacity, cost and performance metrics.
- XPLAN or MS Dynamics administration/configuration skills or similar previous experience of developing and troubleshooting configuration workflows (tasks/threads/templates/wizards).