onsite
IT Analyst - TEKsystems c/o Allegis Group
Software Engineer
IT Analyst delivering expert desktop support, managing Windows endpoints with Intune and SCCM, and enhancing hybrid environments while ensuring optimal Microsoft 365 performance and licensing compliance.
About the role
Key Responsibilities
- Provide tier‑1 and tier‑2 desktop support for Windows and Microsoft 365 users, troubleshooting hardware, software, and network issues.
- Manage endpoint devices using Intune and SCCM, including deployment, configuration, and security updates.
- Assist in Microsoft licensing compliance, monitoring usage, and coordinating renewals.
- Maintain IT asset inventory, track lifecycle, and support asset disposal processes.
- Collaborate with cross‑functional teams to improve hybrid environment performance and implement technology upgrades.
Requirements
- Minimum 5 years of desktop support experience in a corporate setting.
- Strong troubleshooting skills for Windows OS and Microsoft 365 applications.
- Hands‑on experience with Intune, SCCM, or similar endpoint management tools.
- Excellent communication and customer‑service skills.
- Preferred: experience with Microsoft licensing, IT asset management, and hybrid cloud environments.
Skills
software developmentsystem designproblem solving