onsite
IT Advanced Systems Analyst - State of Minnesota - Minnesota IT Services
Software Engineer
Senior analyst responsible for designing, implementing, and supporting complex IT infrastructure solutions, leveraging ServiceNow, cloud platforms (AWS/Azure), and automation scripting to ensure reliable, secure services for state agencies.
About the role
Key Responsibilities
- Design, configure, and maintain enterprise‑level ServiceNow modules and workflows to support incident, problem, and change management.
- Architect, deploy, and manage cloud resources on AWS and Azure, ensuring scalability, security, and cost‑effectiveness.
- Develop and maintain automation scripts (PowerShell, Bash) for system provisioning, monitoring, and remediation.
- Apply ITIL best practices to improve service delivery, conduct root‑cause analysis, and drive continuous improvement initiatives.
- Collaborate with cross‑functional teams to troubleshoot complex infrastructure issues across Windows and Linux environments.
Requirements
- 5+ years of experience in systems analysis, cloud administration, and ServiceNow configuration.
- Strong knowledge of ITIL frameworks and proven ability to implement process improvements.
- Hands‑on experience with AWS and Azure services, including IAM, EC2, S3, Azure AD, and Virtual Networks.
- Proficiency in scripting languages such as PowerShell and Bash for automation tasks.
- Excellent problem‑solving, communication, and stakeholder management skills.
Skills
itilservicenowawsazurelinux