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IT Administrator Deskside Support Specialist - Hatch IT
Systems Engineer
Provide reliable Tier II/III deskside support for the Department of Commerce, managing incident resolution, troubleshooting Windows and network issues, and maintaining Active Directory and related systems to ensure seamless end‑user experience.
About the role
Key Responsibilities
- Deliver Tier II and Tier III IT support to end‑users, diagnosing and resolving complex hardware, software, and network issues.
- Manage incident lifecycle from logging through resolution, ensuring timely communication and documentation.
- Maintain and administer Windows workstations, laptops, and peripherals, including OS updates and driver installations.
- Administer Active Directory accounts, group policies, and permissions to support user access and security.
- Collaborate with network teams to troubleshoot connectivity problems and implement network configuration changes.
- Provide proactive support and training to users, promoting best practices and self‑service solutions.
Requirements
- 3+ years of deskside support experience in a corporate or government environment.
- Strong knowledge of Windows operating systems, Active Directory, and networking fundamentals.
- Experience with incident management tools and ticketing systems.
- Excellent communication skills and a customer‑focused attitude.
- Ability to work independently and as part of a cross‑functional team.