About the Client
Why does this role exist?
The client is adding a full-time assistant IT resource to work directly with a senior technical leader to strengthen core IT operations across DNS/domains, email systems, SaaS administration, and IT project coordination. This role exists to improve reliability, security hygiene, documentation, and timely execution of IT tasks while freeing senior staff to focus on high-impact initiatives. The end goal is to enhance internal efficiency and deliver consistent, high-quality support to both internal stakeholders and client-facing teams.
The Impact you’ll make
IT Operations and Support
- Triage and resolve Level 1–2 technical issues via ticketing/email/chat
- Troubleshoot email delivery, mailboxes, and related client/user issues
- Provision/deprovision users and manage access across SaaS tools and hosting
DNS, Domains, and Hosting Administration
- Configure and maintain DNS records (A, CNAME, MX, TXT, SPF, DKIM, DMARC)
- Manage domain lifecycle (registrations, renewals, transfers, WHOIS, nameservers)
- Coordinate with hosting providers for site migrations, SSL certificates, and uptime
IT Project Coordination
- Build and track project plans, timelines, and dependencies; manage task follow-ups
- Coordinate with internal teams and external vendors; provide regular status updates
- Create and maintain documentation, SOPs, and change logs; perform basic QA checks
Security and Data Hygiene
- Apply security best practices (MFA, least-privilege access, password policies)
- Support email authentication and deliverability (SPF/DKIM/DMARC alignment)
- Maintain basic asset inventories and assist with periodic access reviews
Systems and Tooling (including CRM)
- Log daily activities and updates in Arrow CRM; maintain data hygiene
- Document SaaS tools and integrations; support lightweight automations
- Leverage AI tools, where appropriate, to expedite documentation and triage (nice to have)
Skills, Knowledge and Expertise
Required:
- 1–2+ years as an assistant IT resource or IT support administrator
- Strong working knowledge of DNS, domains/registrars, hosting, and email systems
- Experience coordinating IT tasks/projects and documenting SOPs
- Hands-on experience with SaaS/user administration and basic troubleshooting
- Excellent written English and ability to work Monday–Friday, 9:00am–5:00pm EST
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
Your Superpowers: