Information Ticket and Travel Program Manager - Air Force Services Agency
Program Manager
Lead ticketing and travel operations, ensuring efficient service delivery and data integrity using advanced ticketing systems and travel management tools.
About the role
Key Responsibilities
Oversee daily ticketing operations, ensuring accurate issue resolution and timely updates for all users.
Manage travel program processes, including booking, expense tracking, and compliance with travel policies.
Analyze ticketing and travel data to identify trends, improve service levels, and support decision‑making.
Collaborate with cross‑functional teams to implement system enhancements and process improvements.
Provide training and support to staff on ticketing tools and travel procedures.
Requirements
Proven experience managing ticketing systems and travel programs in a complex environment.
Strong analytical skills with proficiency in data reporting and dashboard creation.
Excellent communication and customer‑service abilities.
Ability to work independently and prioritize multiple tasks in a fast‑paced setting.