Information Technology Specialist - Customer - Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys

Key Responsibilities

• Deliver first‑ and second‑level technical support for desktop, laptop, and mobile devices, resolving hardware, software, and connectivity issues.
• Administer and maintain Windows Server and Linux environments, including user account management in Active Directory.
• Monitor, configure, and troubleshoot network components such as routers, switches, firewalls, and VPN connections.
• Document incidents, resolutions, and configuration changes in the ticketing system, ensuring compliance with federal security policies.
• Collaborate with senior IT staff to implement patches, upgrades, and security hardening across the network.

Requirements

• Associate’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 2+ years of experience providing technical support and managing network services in a government or enterprise setting.
• Proficiency with Windows Server, Linux, Active Directory, TCP/IP, and VPN technologies.
• Strong problem‑solving skills, ability to prioritize multiple tickets, and excellent written/oral communication.
• Security clearance eligibility and familiarity with federal IT security standards.