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Information Technology Project Analyst - Booz Allen Hamilton
Software Engineer
Mid-level IT Project Analyst who drives project efficiency, resolves user inquiries, and supports application troubleshooting in a dynamic environment using strong project management and communication skills.
About the role
Key Responsibilities
- Analyze user inquiries and provide timely, accurate responses to support IT operations.
- Assist in improving project efficiency and effectiveness through process analysis and recommendations.
- Manage functional mailbox for account access requests and application support tickets.
- Collaborate with cross‑functional teams to troubleshoot technical issues and implement solutions.
- Document support procedures and maintain knowledge base for recurring problems.
Requirements
- Mid‑level experience in IT project analysis or support roles.
- Strong analytical and problem‑solving skills with attention to detail.
- Excellent written and verbal communication for stakeholder interaction.
- Proficiency with Microsoft Office suite and basic database querying.
- Ability to work independently and manage multiple priorities in a fast‑paced environment.