Information Systems Engineer

A career that’s the whole package!

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.

A quick snapshot…

The Information System Engineer is responsible for the deployment and support of IT infrastructure, systems, application software and network services. This holder provides complex technical support to ensure application, infrastructure and system availability. The role includes problem diagnosis and resolution with activities comprising of requirement analysis, testing, integrating and managing components and applications. The role holder may also specialize in individual areas of responsibility where they may be the subject matter expert having greater responsibility and focus in these areas.

Why it’s a big deal…

This role is critical to keeping Conga’s technology environment secure, stable, and scalable. By proactively managing systems and infrastructure, responding effectively to incidents, and ensuring compliance with internal IT strategy, security, and regulatory standards, the System Engineer directly enables business continuity and future growth.

Here’s what we’re looking for...

• Proactively maintain and manage the technologies and platforms for the area responsible.
• Design, Document and Implement solutions as required.
• Provide support and escalation in response to issues as required by the business, potentially including out of business hours, ensuring SLA and resolution times are adhered to and correct escalation paths are appropriately followed.
• Accurately log and document changes and work in the appropriate systems.
• Impact assesses work and changes to ensure minimum impact to not only the platforms you are responsible for but any platforms or business processes which interact with your area of responsibility.
• Ensure any work undertaken is in line with the Internal IT Strategy and in compliance with company, security and regulatory standards.
• Assisting with ad-hoc or project tasks required by the business or in line with the overall IT strategy.
• To maintain equipment and software inventory and liaise with Asset Management teams.
• Ensuring policies and processes are adhered to while also maintaining the appropriate urgency to a piece of work.