Infinera Remote Support Engineer - Optical Network Deployment - KMS Comms Resource

Key Responsibilities

• Deliver remote technical support to field engineers during installation, commissioning, turn‑up, and service activation of Infinera DTN‑X equipment.
• Diagnose and resolve live network issues, providing step‑by‑step guidance to on‑site teams.
• Collaborate with project managers to ensure deployment milestones are met on schedule.
• Maintain detailed documentation of support activities, configuration changes, and troubleshooting procedures.
• Participate in post‑deployment reviews to capture lessons learned and improve support processes.

Requirements

• Proven experience with Infinera platforms and optical transmission systems.
• Strong remote troubleshooting skills and ability to guide field personnel effectively.
• Solid understanding of NOC operations and network commissioning practices.
• Excellent communication skills in English, both written and verbal.
• Self‑motivated, detail‑oriented, and able to work independently on a project‑based basis.