Implementation Specialist — SoftWriters
More than a technology company.
Empower LTC Pharmacies. Save Lives. Build the Future of Healthcare Technology.
About SoftWriters
SoftWriters develops innovative IT solutions that empower long-term care (LTC) pharmacies to deliver life-saving medications more efficiently and accurately. As a voted top workplace in Pittsburgh, we combine meaningful work with a collaborative culture where your contributions directly impact patient care.
The Opportunity
We're seeking an Implementation Specialist to join our growing team and help shape the future of healthcare technology. In this role, you'll guide pharmacies through training, startup, and steady-state transition, ensuring successful implementations that improve patient care and operational efficiency.
Location: Remote — Travel up to 50% of the time Reports to: Director of Implementation
What You'll Do
- Schedule and lead weekly conference calls with new pharmacies
- Communicate project plans, timelines, and milestones clearly to customers
- Ensure pharmacies are on track for successful implementation
- Guide pharmacies through setup and configuration of key areas of the application
- Advise internal team members of current implementation status and escalate risks
- Participate in follow-up meetings and provide go-live support
- Enlist and coordinate other internal teams to ensure successful customer outcomes
- Conduct training of new customers and ongoing training as needed
- Support product sales demos by demonstrating workflows, best practices, and value to prospective customers
- Assist in the adoption of AI-enabled tools and workflows during implementation projects; provide feedback to internal teams on customer readiness and opportunities for AI enhancements
- Travel to client sites or business-related functions as necessary
- Other duties as assigned
What We're Looking For
Required:
- Bachelor's degree and/or equivalent experience in computer science, training, or pharmacy-related field
- Experience with long-term care pharmacy operations and workflow processes
- In-depth knowledge of applicable state, federal, and DEA regulations
- Demonstrated commitment to SoftWriters ' Core Values
- Experience delivering excellent customer service
- Ability to troubleshoot pharmacy software applications and workflow process issues creatively and effectively
- Ability to quickly learn new software and technologies, including AI-enabled tools
- Ability to work independently and collaboratively in a fast-paced, dynamic environment
- Strong communication and coordination skills with colleagues at all levels
- Excellent verbal and written communication skills
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