Implementation Manager - Hummingbird

Hummingbird is a remote-first, fully distributed team united by the shared mission of helping fight financial crime. Since our launch in 2017, we’ve helped major financial institutions and tech-savvy trailblazers alike (e.g. Stripe, Affirm, Evolve Bank etc.) orchestrate their compliance programs through our thoughtfully designed, intuitive SaaS product. We believe finding and stopping financial crime is a problem rooted in code, language and design, so we built the product that the heroes doing this work deserve.

We are customer-obsessed, and we love building and shipping great products. We set a high bar, challenge our assumptions, seek diverse opinions, and support each other to do our best work.

We do our best to write inclusive, descriptive and accurate job descriptions, but we’re not always perfect. If you’re interested in the role, we’d love to hear from you even if you don’t feel like you meet everything we’re looking for . We’re always iterating and improving, and it’s possible that your experience is even more impactful than we could have imagined.

About the Role

As an Implementation Manager, you’ll be the engine behind successful customer launches at Hummingbird . This role will be responsible for implementations end-to-end — translating real customer business and technical requirements into a thoughtfully configured Hummingbird platform that meets our clients’ use cases.

This is a role for someone who loves both structure and problem-solving: you’ll manage timelines and stakeholders while getting hands-on with platform configuration, integrations, and workflows. If you're drawn to turning complexity into clarity and seeing customers succeed, this role was built for you.

What you’re looking to do:

• Welcome new Hummingbird customers with open arms. As one of the key points-of-contact just after a new customer signs on, you understand the impact that your role has!
• Dive deep into workflow intricacies. Our product is highly configurable. You enjoy solving complex problems, and communicating that in a way that simplifies and brings clarity
• Own all aspects of implementation . With the support of the CS team, you’ll be responsible for driving client satisfaction, project scope, change requests, project status tracking, and coordination of internal tasks
• Configure the Hummingbird platform to meet customer business and technical requirements, within product capabilities
• Manage multiple implementations in parallel, prioritizing effectively and proactively flagging risks, tradeoffs, or scope changes
• Contribute to improving the implementation processes , leveraging your experience to make future launches faster and smoother
• Operate as an embedded partner to internal teams , collaborating efficiently with Sales, Product, Engineering, and Customer Success to unblock progress and move fast

What we’re l