Implementation Manager - Higharc

About Us

Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who’ve shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have raised a total of $83M with support from top-notch venture capital firms and more than 18 strategic investors—industry leaders in construction, building products manufacturing, and distribution.

Higharc is seeking a strategic, hands-on Manager of Implementation to lead the team responsible for onboarding homebuilders onto the Higharc platform. This is a leadership role for someone who builds systems, holds a high bar, and isn't satisfied with delivery that stops short of real customer adoption.

What You'll Do

You'll own the Implementation function end-to-end — managing a team of Implementation Leads and Specialists, setting the standard for how implementations run, and making sure customer onboarding consistently delivers measurable value. You're not just keeping projects on track; you're challenging how the work gets done and building the infrastructure for the team to scale without adding headcount every time volume increases.

A big part of this role is operational clarity. You'll create the reporting and dashboards that surface where work is flowing and where it's stuck, then act on what you see. You'll push your team toward standardization — fewer one-off approaches, more templates and repeatable systems that preserve quality at scale. When something goes sideways with a customer, you step in.

You'll also work closely with Product, Engineering, Customer Success, and Sales — translating implementation learnings into product feedback and coordinating across teams to solve problems that don't stay in one lane.

Expect to:

Own planning, scoping, and resourcing across active customer implementations

Manage and coach a team of Implementation Leads and Specialists, with clear goals and accountability to results

Build and maintain reporting on plan throughput, QA/QC ratings, milestone achievement, and team capacity

Identify inefficiencies in how the team works and drive adoption of better, more standardized approaches

Serve as the escalation owner when customer implementations are at risk — and see them through to resolution

Partner cross-functionally with Product, Engineering, Customer Success, and Sales to surface learnings and improve execution

Travel up to 20% for customer on-sites and company retreats

About You

You're a leader who gets things done through clarity, not just effort. You've managed implementation or project teams in complex environments and you know that true success isn't plan delivery — it's adoption. You set high expectations for your team and for yourself, and you're willing to get into the details when that's what it takes to clear a blocker.

You thrive when there's