Implementation Manager - Elation Health

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients.

Elation Health ’s Professional Services team advises and guides our largest customers, ensuring they adopt Elation and continuously gain business value from our products. We are the trusted point of contact for Elation’s strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.

In this role, you will be part of our Implementation team, responsible for helping customers deploy and adopt our solutions. Your role will be cross-functional in nature, working alongside and connecting Sales, Customer Support, Support Engineering, Partnerships, and Product, enabling you to experience multiple aspects of our fast-growing company.

This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users. In addition to this, you will champion, role model, and embed Elation’s values as you enable our customers’ to succeed from launch to scale.

Role and Responsibilities

• Be on the front-lines and ensure our customers achieve their clinical and operational goals through implementation of Elation’s solution, collaborating with both external and internal stakeholders to get the job done
• Manage the deployment of Elation’s solution to large and medium scale customers, enabling customers to achieve quick time to value in their investment
• Create and execute project plans that include success criteria, and a repeatable playbook for future implementations
• Track implementation progress, participation, product adoption, and account health
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Deeply understand the Elation’s capabilities and explain them to customers of all types.
• Proficiency in the use and application of AI tools to enhance efficiency and the customer experience

Professional Qualifications

• 4+ years of experience in a Customer Success, implementation, strategic or management consulting role. Enterprise SaaS experience preferred.
• This is a demanding position with high internal and external visibility, that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Excellent consultative skills with experience in end to end system implementations
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-d