Implementation & Training Specialist - Teladoc Health

Teladoc Health is the global virtual care leader, offering comprehensive virtual care solutions spanning virtual care including primary, mental health, expert medical, devices and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Serving over 9 million Canadians, Teladoc Health has been in Canada for more than 20 years and operates in 175 countries world-wide.

Position Summary

The Implementation & Training Specialist is responsible for the design and delivery of training programs, resources and learning experiences to support the launches and maintenance of Teladoc Health Canada’s Virtual Acute Care programs and the learning and professional development needs of the employees and providers supporting these clinical programs. Working closely with the Manager, Implementation & Training, organizational stakeholders, and subject matter experts, the Implementation & Training Specialist will ensure evidence-based clinical standards and best practices are reflected in training and development activities across the organization.

Essential Duties and Responsibilities

Develop materials used to facilitate learning for a clinical audience, including (but not limited to): e-learning assets; course outlines, objectives, and descriptions; instructional videos; workbooks; user guides; job aids; FAQs; learning activities; and PowerPoint presentations.

Deliver synchronous and asynchronous training to new and existing clinical staff and providers using a variety of mediums, including (but not limited to): lectures, workshops, videos, e-learning, demonstrations, and simulations; in both in-person and virtual environments.

Collaborate with stakeholders and subject matter experts across the organization to proactively assess and identify individual, departmental and organization clinical education needs.

Support the successful launch of new products, policies, partnerships, and pilot projects through the development of high-quality training assets for a clinical audience, in accordance with project deadlines.

Assesses client training requirements and adapts training delivery to the client’s organization needs.

Works with the product and technology teams to develop client training material for new features and functionality

Incorporates new releases awareness and training into the training curriculum

Supports operational team with ongoing training needs or delivery of client specific metrics

Identify specific training requirements, knowledge gaps and quality challenges, proposing and implementing solution

Work closely with the Learning & Development team with the development and delivery of foundational onboarding and role-specific training curriculums for clinical staff and providers, with an emphasis on