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Implementation Analyst - Fresa Technologies Pvt Ltd
Software Engineer
Implementation Analyst delivering on‑site technical support, troubleshooting, and software development to ensure client satisfaction using ticketing systems and direct customer engagement.
About the role
Key Responsibilities
- Travel to client sites to provide hands‑on support and resolve technical issues.
- Respond promptly to queries via email, phone, and help‑desk ticketing systems.
- Analyze, design, develop, and debug software solutions tailored to client needs.
- Collaborate with cross‑functional teams to implement best practices and improve support processes.
- Document solutions and maintain knowledge base for recurring issues.
Requirements
- 1–3 years of experience in application support or implementation roles.
- Experience with ticketing systems (e.g., ServiceNow, Jira).
- Excellent communication skills for interacting with customers and internal teams.
- Ability to work independently and manage multiple client engagements.
Skills
software development