onsite
ICT Support Engineer - Level 1 - Liebherr Group
Software Engineer
Provide first‑level technical support, handling hardware, software, network and email issues while managing tickets in ServiceNow and delivering professional service to internal users.
About the role
Key Responsibilities
- Diagnose and resolve hardware, software, network connectivity, and email problems for end‑users as the first point of contact.
- Log, prioritize, and track incidents using ServiceNow or a comparable ticketing platform, ensuring SLA compliance.
- Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
- Perform software installations, updates, and patches across Windows environments, including Active Directory account management.
- Create and maintain clear documentation, knowledge‑base articles, and standard operating procedures for recurring issues.
- Provide courteous, professional customer service and communicate status updates to internal stakeholders.
Requirements
- Proven experience in a Level 1 IT support role, preferably in a corporate environment.
- Strong knowledge of Windows operating systems, Active Directory, and common office productivity suites.
- Hands‑on experience with ticketing systems such as ServiceNow or Zendesk.
- Solid understanding of networking fundamentals (TCP/IP, Wi‑Fi, VPN) and basic hardware troubleshooting.
- Excellent communication skills and a customer‑focused attitude.
Skills
active directoryservicenow