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ICT Service Desk Engineer Level 2 - Lowes Petroleum Service
Software Engineer
Level 2 ICT Service Desk Engineer supporting a regional fuel and lubricant network, troubleshooting Windows, Exchange, and network issues, managing tickets in ServiceNow, and ensuring high availability of critical business systems.
About the role
Key Responsibilities
- Provide Tier 2 support for Windows Server, Active Directory, and Exchange Server environments.
- Troubleshoot and resolve network connectivity, VPN, and remote desktop issues for end‑users.
- Manage incident tickets in ServiceNow, ensuring timely resolution and accurate documentation.
- Collaborate with infrastructure teams to implement patches, upgrades, and security controls.
- Assist in the configuration and maintenance of network devices and firewalls.
Requirements
- 3+ years of experience in a technical support or service desk role.
- Strong knowledge of Windows Server, Active Directory, and Exchange Server.
- Experience with networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Proficiency in using ServiceNow or similar ticketing systems.
- Excellent communication skills and a customer‑focused attitude.
Skills
windows serveractive directoryservicenow