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ICT Helpdesk / Support Engineer - Agad Technology
Software Engineer
ICT Helpdesk / Support Engineer responsible for troubleshooting and resolving end‑user issues across Windows and Linux environments, managing Active Directory, and maintaining network connectivity using industry‑standard ticketing systems.
About the role
Key Responsibilities
- Provide first‑line technical support for end‑users via phone, email, and remote tools.
- Troubleshoot and resolve hardware, software, and network issues on Windows and Linux platforms.
- Manage user accounts, permissions, and group policies within Active Directory.
- Document incidents, solutions, and best practices in the ticketing system.
- Collaborate with senior engineers to implement system upgrades and security patches.
Requirements
- 3+ years of helpdesk or support experience in a corporate environment.
- Solid understanding of TCP/IP, DNS, DHCP, and VPN technologies.
- Experience with ticketing systems such as ServiceNow or Jira.
- Excellent communication skills and a customer‑focused attitude.
Skills
linuxactive directory