onsite
ICT Business Analyst - CRM, Dealer Network & Supplier Coordination
Data Analyst
Seeking an ICT Business Analyst to optimise CRM, e‑commerce and inventory systems, drive data‑focused improvements, and coordinate with dealers and suppliers using SQL, Agile methods and strong stakeholder management.
About the role
Key Responsibilities
- Analyse and enhance the existing CRM and e‑commerce platforms to support growing dealer networks and online sales.
- Gather, document and prioritise business requirements from internal teams, dealers and suppliers.
- Design and implement data models, reports and dashboards using SQL to provide actionable insights on stock, sales and supplier performance.
- Collaborate with development and IT teams in an Agile environment to deliver system enhancements on schedule.
- Coordinate testing, training and change‑management activities to ensure smooth adoption of new functionalities.
Requirements
- Proven experience as a Business Analyst working with CRM and e‑commerce systems.
- Strong SQL skills and ability to translate business needs into technical specifications.
- Solid understanding of data analysis, reporting tools and inventory management concepts.
- Excellent communication and stakeholder‑management abilities, with experience liaising across dealers, suppliers and internal teams.
- Familiarity with Agile methodologies and ability to work in a fast‑paced, growth‑focused environment.
Skills
crmsqldata analysis