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I&IT Business Analyst
I&IT Business Analyst
I&IT Business Analyst role involves stakeholder management, reporting, and identifying cost drivers in IT operations, with hands-on experience in enterprise portfolio management tools and MS Office skills.
About the role
I&IT Business Analyst – Roles & Responsibilities
Must Haves:
- 7+ years Stakeholder management and reporting I&IT wide performance KPIs
- 7+ years Identify drivers to costs in IT operations and their corresponding savings levers. Align with stakeholders on delivering savings and track & report this on an ongoing basis
- 7+ years Hands-on experience with developing and implementing use cases in industry standard enterprise portfolio management tools (e.g. Asana, JIRA etc.)
- 7+ years Excellent MS office toolset knowledge and application (Excel, Powerpoint and MS-word)
- 7+ years Support resource utilization tracking and management
Nice to Have:
CPA or Finance
Role Summary
- Provide comprehensive I&IT business analysis services to support diverse business and technology needs.
- Stakeholder management and reporting I&IT wide performance KPIs
- Identify drivers to costs in IT operations and their corresponding savings levers. Align with stakeholders on delivering savings and track & report this on an ongoing basis
- Support resource utilization tracking and management
- Engage business stakeholders and subject matter experts to elicit, analyze, and validate business requirements.
- Contribute to business analysis policies, standards, processes, and best practices related to portfolio reporting tools and ensure consistency across the organization.
Key Responsibilities
- Document business requirements to support effective I&IT solution development related to the roll out of industry standard portfolio reporting tools.
- Create and maintain business analysis artifacts such as functional and non-functional requirements and business rules.
- Conduct business modeling including use case, process, data flow, and data models
- Conduct stakeholder engagement activities including interviews, workshops, and mockups.
- Create collaterals related to changing management and communication to relevant stakeholders across I&IT
- Understand drivers and levers to OPEX savings related to hardware and software costs. Works with asset owners to identify savings and validate the savings with Finance
- Stakeholder management and reporting I&IT wide performance KPIs
- Support hiring and onboarding of resources in I&IT
- Track and report Overtime and utilization of resources
- Monitor project progress, resolve issues, and report to I&IT management and stakeholders.
- Develop performance measures, traceability matrices, and conduct post-implementation follow-ups.
Required Skills and Experience
- Excellent MS office toolset knowledge and application (Excel, Powerpoint and MS-word)
- Experience developing strategies, business cases, and cost-benefit an
Skills
stakeholder managementreportingenterprise portfolio managementms office excel powerpoint wordresource utilization tracking