onsite
Help Desk - Zenius Corporation
Software Engineer
Help Desk Specialist providing technical support, incident resolution, and system administration across cloud and web platforms, leveraging Salesforce, Jira, and web development skills to ensure seamless operations and user satisfaction.
About the role
Key Responsibilities
- Diagnose and resolve technical issues for end‑users across desktop, mobile, and web applications.
- Manage incident tickets in Jira, ensuring timely resolution and accurate documentation.
- Maintain and troubleshoot cloud environments, including provisioning, monitoring, and performance tuning.
- Assist with Salesforce configuration, data management, and user training.
- Collaborate with cross‑functional teams to implement system enhancements and automation.
Requirements
- 3+ years of help desk or technical support experience.
- Proficiency with Salesforce, Jira, and cloud platforms (AWS, Azure, or GCP).
- Strong knowledge of web development fundamentals (HTML, CSS, JavaScript).
- Experience in system administration, scripting, and troubleshooting.
- Excellent communication skills and a customer‑centric mindset.