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Help Desk Technician - TEKsystems c/o Allegis Group
Software Engineer
Help Desk Technician providing first‑line support for Windows, macOS, printers, and Office 365, managing ServiceNow tickets and ensuring rapid resolution in a fast‑paced environment.
About the role
Key Responsibilities
- Serve as the first point of contact for end‑user IT support, handling a high volume of tickets across Windows, macOS, printers, and Office 365.
- Prioritize and resolve incidents using ServiceNow, ensuring timely communication and documentation.
- Diagnose and troubleshoot hardware, software, and basic network connectivity issues, escalating when necessary.
- Provide clear, customer‑friendly guidance to users, enhancing overall satisfaction and reducing repeat incidents.
- Maintain accurate records of support activities and contribute to knowledge base updates.
Requirements
- Proven experience troubleshooting Windows and macOS environments, including Office 365 applications.
- Hands‑on familiarity with ServiceNow ticketing and basic networking concepts.
- Strong communication skills and a customer‑centric approach.
- Ability to work independently and manage multiple priorities in a fast‑paced setting.