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Help Desk Technician Level 3 1099 Contract
Software Engineer
Seasoned Help Desk Technician (Level 3) providing senior‑level escalation support for complex infrastructure, ensuring system availability, performing root‑cause analysis, and mentoring junior engineers on Windows, virtualization, and cloud platforms.
About the role
Key Responsibilities
- Serve as the final escalation point for critical incidents affecting Windows Server, Active Directory, VMware, and Azure environments.
- Conduct deep‑dive root cause analysis, develop remediation plans, and implement permanent fixes to prevent recurrence.
- Monitor system health and performance, proactively identifying and resolving potential outages before impact.
- Mentor and coach junior engineers, sharing best practices in troubleshooting, scripting, and documentation.
- Collaborate with cross‑functional teams to design and deploy infrastructure changes while maintaining service continuity.
Requirements
- 5+ years of hands‑on experience supporting Windows Server, Active Directory, and virtualization technologies (VMware or Hyper‑V).
- Strong knowledge of cloud platforms, preferably Microsoft Azure, and experience with PowerShell automation.
- ITIL or similar IT service management certification and proven incident‑management expertise.
- Excellent problem‑solving skills, able to work under pressure and communicate technical concepts clearly.
- Self‑motivated contractor mindset with a track record of delivering high‑quality support in fast‑paced environments.
Skills
windows serveractive directoryvmwareitil