Software Engineer
Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States.
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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.
Summary of Responsibility:
We are seeking a dependable, customer-focused Help Desk Technician to provide exceptional technical support and ensure a positive end-user experience. The ideal candidate is reliable, organized, and committed to delivering consistent, high-quality service. Success in this role requires strong troubleshooting skills, effective communication, ownership of issues from resolution through follow-up, thorough documentation, and a proactive approach to supporting users. The ability to remain calm under pressure, work collaboratively, and maintain reliable attendance is essential.
This role is 100% on site in our Windsor, CT office.
What You Will Contribute:
Demonstrate a strong commitment to reliability through consistent attendance, punctuality, and readiness to support users during scheduled work hours.
Provide support for company issued hardware, work related software, Windows 10/11, Microsoft 365 apps such as Outlook, and peripherals.
Manage tickets from creation through resolution with thorough documentation.
Perform onboarding/offboarding, account administration in Active Directory, License management in Microsoft 365 Admin Center, and asset management.
Provide on-site support and remote support using ConnectWise ScreenConnect.
Escalate issues appropriately while maintaining communication with end users.
Identify recurring issues and contribute to documentation and process improvements
Other Functions:
Perform related duties as required
The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.
Qualifications & Competencies:
What's In It For You:
Experience in a technician role supporting in person and remote users.
Experience with ticketing systems.
Working knowledge of Microsoft 365 apps such as Outlook, Teams, Word, Excel, and PowerPoint
Onboarding / Offboarding User Accounts and Equipment
Excellent verbal and written communication.
Strong customer service skills.
Dependable attendance and punctuality.
Critical Thinking for Troubleshooting
Preferred Qualifications:
CompTIA A+, Network+, Microsoft 365 Fundamentals or MD-102 Equivalent.
Exchange Admin Center Experience.
Command Prompt and PowerShell Usage.
Task Manager, Registry Editor, and Device Manager Usage.
Posted July 31, 2026