onsite
Help Desk Technician III - GD Information Technology
Software Engineer
Senior Help Desk Technician providing executive-level support, troubleshooting Windows and mobile environments, delivering onsite solutions, and ensuring seamless IT operations for high‑profile users.
About the role
Key Responsibilities
- Provide advanced technical support to executive users, resolving complex Windows and mobile issues.
- Conduct onsite troubleshooting and maintenance, ensuring minimal downtime for critical systems.
- Document incidents, solutions, and best practices in the ticketing system.
- Collaborate with cross‑functional teams to implement process improvements and new technologies.
- Assist in the deployment and configuration of hardware and software for executive workstations.
Requirements
- Minimum 3 years of experience in a technical support role, preferably at an executive level.
- Strong knowledge of Microsoft Windows operating systems and mobile device support.
- Excellent troubleshooting, communication, and customer‑service skills.
- Ability to work independently and manage multiple high‑priority tickets.
- U.S. citizenship required.
Skills
software developmentsystem designproblem solving