remote
Help Desk Technician - DeKind Computer Consultants
Software Engineer
Help Desk Technician providing first‑line support for Windows, macOS, and Linux environments, troubleshooting end‑user issues, managing tickets, and maintaining Active Directory and remote desktop solutions in a fast‑paced MSP setting.
About the role
Key Responsibilities
- Respond to and resolve user support tickets via phone, email, and remote tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues on Windows, macOS, and Linux systems.
- Manage user accounts, permissions, and group policies in Active Directory.
- Utilize remote desktop and support tools to provide timely assistance.
- Document solutions and update knowledge base articles for recurring problems.
- Escalate complex issues to senior engineers and coordinate with vendors.
Requirements
- 1+ year of help desk or technical support experience.
- Experience with Active Directory, Group Policy, and user account management.
- Basic networking knowledge (TCP/IP, DNS, VPN).
- Excellent communication skills and a customer‑focused attitude.
Skills
linuxactive directory