onsite
Help Desk Technician - Albers Aersopace
Software Engineer
Support end‑users with Windows, macOS, and Linux environments, resolve hardware and software issues, manage Active Directory accounts, and maintain ticketing systems while delivering excellent customer service.
About the role
Key Responsibilities
- Respond to and resolve user support requests via phone, email, and ticketing system.
- Diagnose and troubleshoot hardware, software, and network connectivity issues on Windows, macOS, and Linux platforms.
- Manage user accounts and permissions in Active Directory, including password resets and group policy updates.
- Escalate complex problems to higher‑level support teams and track resolution progress.
- Document solutions and maintain knowledge base articles to improve team efficiency.
Requirements
- 1+ year of help desk or technical support experience.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Experience with Active Directory, group policies, and ticketing systems (e.g., ServiceNow, Jira).
- Basic networking concepts and troubleshooting skills.
- Excellent communication and customer‑service skills.
Skills
linuxactive directory