remote
Help Desk Support Service Specialist - Intermediate TS/SCI Required - General Dynamics Information Technology
Software Engineer
Help Desk Support Service Specialist – Intermediate: Provide frontline IT support for Army Intelligence, troubleshooting Windows, Active Directory, and network issues while using ServiceNow. Requires TS/SCI clearance and strong problem‑solving skills to keep critical operations secure and running smoothly.
About the role
Key Responsibilities
- Respond to and resolve Tier 1 and Tier 2 help desk tickets for Army Intelligence users, ensuring minimal downtime.
- Diagnose and troubleshoot Windows, Active Directory, and network connectivity problems using remote tools and diagnostic scripts.
- Log, track, and close incidents in ServiceNow, maintaining accurate documentation and escalation procedures.
- Collaborate with senior IT staff to implement security patches, updates, and configuration changes.
- Assist in maintaining secure access controls and compliance with TS/SCI security protocols.
Requirements
- Minimum 2 years of help desk or technical support experience in a federal or defense environment.
- Proficient with Windows OS, Active Directory, Group Policy, and basic networking concepts.
- Experience using ServiceNow or similar ticketing systems.
- Strong analytical, communication, and customer‑service skills.
- Valid TS/SCI clearance or ability to obtain one.
Skills
active directoryservicenow