onsite
Help Desk Support Service Specialist - Intermediate TS/SCI Required - GD Information Technology
Software Engineer
Intermediate Help Desk Specialist with Top Secret/SCI clearance, delivering expert support for desktop OS, IT infrastructure, and hardware. Skilled in troubleshooting, system maintenance, and secure environment compliance.
About the role
Key Responsibilities
- Provide tier‑1 and tier‑2 technical support for desktop operating systems, ensuring rapid resolution of user issues.
- Diagnose and resolve hardware, software, and network problems in a secure, classified environment.
- Maintain accurate incident logs, follow up on open tickets, and document solutions for knowledge base updates.
- Collaborate with IT teams to implement system upgrades, patches, and security controls.
- Assist in the configuration and deployment of secure workstations and peripherals.
Requirements
- Minimum 10 years of experience in desktop support and IT hardware maintenance.
- Current Top Secret/SCI clearance with the ability to obtain additional security clearances.
- Strong knowledge of Windows and Linux operating systems, networking fundamentals, and troubleshooting methodologies.
- Excellent communication skills and a customer‑focused attitude.
- U.S. citizenship required.
Skills
customer supportcommunicationproblem solving