Wunderlich-Malec Engineering is a 100% employee-owned ESOP and one of the largest and most well-established engineering companies in the United States - we have an IT Helpdesk Support Specialist position available for overnight shift. This person can work remotely and will provide a range of duties focused on delivering technology to support operational needs and personal technology devices/equipment. The ideal candidate will provide support via phone, email, remote desktop control, and desk-side support for office and field users across multiple office/shop locations. Work hours include regularly scheduled business hours and after-hours coverage.
Please Note: This position isn't scheduled to sponsor a work visa.
Responsibilities
- Accept initial IT support requests, prioritize, diagnose, and drive resolution independently, or with assistance from Wunderlich-Malec Field Support (directly or ticketing system)
- Attempts to resolve most of the support requests upon first contact with the user
- Participates in the evaluation, development, and implementation of technology standards, equipment, and procedures to ensure consistency, compliance, and equipment management
- Participate in the development and maintenance of the standard desktop, laptop, and virtual desktop images
- Participate in new hardware and software rollouts
- Assist in providing tools, training, or other useful resources to help employees utilize technology more effectively
- Maintain IT hardware, perform small hardware repairs, work with vendor repair services, and help maintain an inventory of spare parts
- Support mobile device technology service requests and manage Microsoft Intune system for phones and tablets across the company
- Responsible for allocating/purchasing new and used devices as requested and approved
- Participates in companywide initiatives or projects as it relates to technology, equipment, or services
- Administer user management controls over company software systems
- Other duties as assigned
Required Skills and Education
- Three to Five years of IT experience providing user support service in a complex business environment, including experience in using and supporting desktop applications
- Two+ years experience in all the following applications: Windows 10, Office 365, and Apple iOS
- Basic understanding of networking and DNS
- Good understanding of computer systems, mobile devices, and other tech products
- Proven technical skills for diagnosing and troubleshooting applications, operating systems, and hardware problems
- Ability to clearly communicate technical concepts, in spoken and written form, to technical and non-technical audiences
- Strong time and priority management skills and ability to perform the primary functions of the position with minimal supervision
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