remote
Help Desk Specialist - Water Purification - Air
Software Engineer
Help Desk Specialist responsible for first‑line customer support, technical information, and back‑office tasks for a water purification system provider. Handles inquiries, post‑sales assistance, order processing, and documentation.
About the role
Key Responsibilities
- Welcome and assist customers, providing technical and commercial information on water purification devices.
- Handle post‑sales support requests and operational assistance.
- Generate invoices and manage on‑site orders.
- Maintain accurate customer records and support documentation.
- Collaborate with sales and technical teams to resolve customer issues.
Requirements
- Experience in help desk or customer support roles.
- Strong communication and problem‑solving skills.
- Basic knowledge of water purification technology is a plus.
- Proficiency with office software and CRM systems.
- Ability to work independently and in a team environment.