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Help Desk Engineer - Lodging by Liberty DBA Charter Furniture
Software Engineer
Senior Help Desk Engineer providing end‑user support, systems administration, and infrastructure troubleshooting in a fast‑paced, multi‑site environment, with expertise in Windows, Active Directory, Office 365, and networking.
About the role
Key Responsibilities
- Deliver Tier 2/3 technical support for Windows workstations, servers, and Office 365 applications across multiple sites.
- Administer Active Directory, group policies, and user account lifecycle management.
- Configure, maintain, and troubleshoot VPN and network connectivity issues.
- Develop and execute PowerShell scripts for automation, reporting, and system hardening.
- Serve as escalation point for complex incidents, driving root‑cause analysis and process improvements.
- Document solutions and maintain knowledge base entries in the ticketing system.
Requirements
- 3+ years of hands‑on experience in Windows Server administration and end‑user support.
- Strong knowledge of Active Directory, Office 365, and networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Proficiency with PowerShell scripting and automation.
- Excellent communication skills in English; bilingual Spanish is a plus.
- Ability to work independently in a fast‑paced, multi‑site environment and manage multiple priorities.
Skills
windows serveractive directory