Help Desk Analyst - Bond Brand Loyalty

Key Responsibilities

• Respond to user support requests via phone, email, or chat, diagnosing and resolving issues with desktop, laptop, and peripheral hardware.
• Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and common business applications.
• Manage user accounts and permissions in Active Directory, including password resets and access provisioning.
• Utilize ticketing systems to log, track, and close incidents, ensuring accurate documentation and timely communication.
• Escalate complex problems to higher‑level support teams and follow up to ensure resolution.
• Maintain knowledge of current hardware and software trends, contributing to knowledge base updates and process improvements.

Requirements

• 1+ year of help desk or technical support experience in a corporate environment.
• Strong troubleshooting skills across Windows, macOS, and Linux platforms.
• Experience with Active Directory, group policies, and remote support tools.
• Excellent communication skills, both written and verbal, with a customer‑focused attitude.
• Ability to work independently and collaboratively in a fast‑paced environment.