Help Desk Agent - Leasing Company German Market - Bosch Group

Are you driven by a passion for technology and the thrill of the automotive world? If you find excitement in tech, engines, motors, and the innovation behind them, we invite you to explore a rewarding opportunity with Bosch Service Solutions.

Join us in a dynamic customer service role where your enthusiasm for vehicles will shine as you assist customers who share your interests. You don’t need extensive experience, what matters most is your eagerness to learn and your commitment to providing exceptional support to our valued clients. With comprehensive training provided, you’ll gain the knowledge and skills necessary to thrive in this fast-paced environment while representing a leading global motor company.

SCOPE :

Responsible for developing and maintaining excellent customer relationships. Will consistently handle various forms of customer contact, and accurately process customer orders for products and literature. Respond to customer inquiries in a timely manner through the most appropriate means of communication.

RESPONSIBILITIES : (not limited to)

➢ Advise and offer the right type of product, according to customer demand.

➢ Promote consistent and excellent customer relations and loyalty.

➢ Identify future GAP's that may be committed in order to improve the customer experience.

➢ Take ownership of the customer’s problem and be the point of contact for all enquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.

You bring the passion, and we'll give you the training. This role includes a company-paid comprehensive training in English. DESIRED COMPETENCIES:

• Previous experience on customer service. Used to work on a high quality environment, following standards and procedures
• Strong multitasking skills across several tools and systems.
• Advanced user in office tools like MS Office .
• Reliable, structured, and problem solving mindset.
• Good communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.

• Customer satisfaction oriented.

• Soft Skills: active listening, empathy

If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience, we encourage you to apply and join our dynamic and inclusive team.

What we offer:

Comprehensive Training: As a member of our team, you'll receive extensive training, equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project.

Development Opportunities: Unlock your potential with diverse horizontal development paths, providing avenues for growth and progression within the company.

Home Appliances: In addition to the exciting professional opportunities within our organization, we are