Head of Training and Content Development, Fleet Response Operations

About Waymo

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

About Waymo Operations

Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.

About the Role

In this hybrid role, you will report to the Head of Waymo Training and Documentation.

Responsibilities

• Lead training content design and curriculum development for Waymo’s safety critical Fleet Response Operations including Remote Assistance, and Emergency Response.
• Drive strong cross functional collaboration with business stakeholders and vendor partners to achieve desired learning proficiency as well as safety and compliance outcomes in complex safety-critical and regulatory sensitive environments.
• Set the strategy and own the execution to make training an enabling function for the fleet response operations.
• Work closely with and drive accountability with partners and vendor suppliers for the training compliance including recurrent training and safety critical outcomes.
• Help with content development prioritization and roadmap enablement for the fleet response function training needs that support company goals and business objectives.

Requirements

• 10+ years of experience developing training content and hands-on expertise with the associated methodologies, tools and systems (such as LMS, Articulate, Captivate etc.).
• Demonstrated ability to deliver and oversee large-scale technical training content and curriculum development in safety-critical and complex environments, with a strong understanding of ensuring adherence to rigorous operational policies and procedures.
• Successful track record in managing work deliverables through global extended workforce.
• Expert knowledge and hands-on experience of training and development platforms, instructions and curriculum design framework and learners’ proficiencies assessment.
• Experience in high pace environments with high volume of changes and business critical deadlines.

Preferred Qualifications

• Understanding of various compliance and safety requirements for documentation, knowledge base and standard operating procedures.
• Experience in workflows optimization and process excellence that span across multiple teams.
• Experience with vendor contract and budget management to drive the desired business outcome.

Travel Requirements

• Up to 25%