Head of Strategic Claims Ops

MSIG USA continues to grow!

Company Overview:

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc. , one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

Director, Claims Strategy & Operations

Position Summary

The Director, Claims Strategy & Operations will play a key role in supporting the modernization and transformation of the Claims organization. This position will lead strategic operational initiatives focused on subrogation optimization, claims governance and procedure modernization, and vendor management oversight. The role will partner closely with Claims leadership to establish scalable processes, improve operational effectiveness, enhance recoveries, strengthen vendor governance, and support a modernized claims operating model aligned with the organization’s future-state vision. This individual will serve as both a strategic partner and hands-on operational leader, helping drive consistency, accountability, and continuous improvement across the Claims function.

Key Responsibilities

Subrogation Strategy & Program Development

• Design and implement a comprehensive subrogation operating model across the Claims organization. - Evaluate current subrogation practices, identify recovery opportunities, and establish standardized processes and governance. - Partner with claims leadership, legal, finance, and external partners to improve recovery outcomes and reporting capabilities. - Develop KPIs, dashboards, and operational metrics to monitor subrogation effectiveness and financial performance. - Identify opportunities for automation, workflow optimization, and technology enhancements related to subrogation activities.

Claims Governance & Procedure Modernization

• Lead the review, modernization, and ongoing governance of Claims guidelines, procedures, and operational documentation. - Update and standardize legacy claims handling documentation currently spanning multiple business units and time periods. - Ensure claims procedures align with current regulatory requirements, operational expectations, best practices, and organizational strategy. - Establish a framework for ongoing document governance, version control, and periodic review cycles. - Partner with training and leadership teams to support implementation and adoption of updated procedures and standards.

Vendor & Third-Party Management

• Support oversight and optimization of the Claims vendor management program and panel strategy. - Assist in evaluating vendor performance, s